Terms of Service

Last updated: September 11, 2026

These Terms of Service (“Terms”) govern access to and use of LotDesk, the dealership management software and related services (the “Service”) provided by LotDesk (“LotDesk”, “we”, “us”). By creating an account or using the Service you agree to these Terms on behalf of yourself and the dealership you represent (“you”, “Customer”).

1. Accounts

You must provide accurate information when registering and keep your credentials confidential. You are responsible for all activity under your account and for the users you invite. You must be at least 18 years old and authorized to bind your dealership to these Terms.

2. Plans, trials and billing

The Service is offered under the plans published at /plans. New accounts start with a free trial that requires no payment method; when the trial ends, access to the Service is limited until a paid plan is chosen. Paid plans are billed monthly in advance through Stripe, renew automatically, and can be canceled at any time from Settings; cancellation takes effect at the end of the current billing period and fees already paid are not refunded, except where required by law. Prices may change with at least 30 days’ notice by email.

3. Your data

You own the data you enter into the Service (inventory, customers, deals, photos). You grant us a limited license to host, process and display it solely to provide the Service. You are responsible for having the right to store your customers’ data and for complying with laws that apply to your dealership, including consumer protection, privacy and advertising rules. We do not sell your data.

4. Acceptable use

• No unlawful, misleading or infringing content, including deceptive vehicle listings.
• No attempts to access other customers’ data, probe or overload the Service.
• No reselling or white-labeling the Service without written agreement.

5. Third-party services

The Service integrates with third parties such as Stripe (payments), Cloudflare R2 (photo storage), vehicle data providers (VIN decoding, vehicle history), marketplace feeds and AI providers for generated text. Their availability and terms are outside our control; AI-generated descriptions are suggestions that you must review before publishing.

6. Availability and support

We aim for high availability but do not guarantee uninterrupted service. Support is provided by email at support@lotdesk.app on business days.

7. Termination

You may close your account at any time. We may suspend or terminate accounts that violate these Terms or remain unpaid. After termination you may export your data for 30 days, after which it is deleted from active systems.

8. Disclaimers and limitation of liability

The Service is provided “as is”. To the maximum extent permitted by law, we disclaim implied warranties and our aggregate liability for any claim is limited to the fees you paid in the 12 months before the claim. We are not liable for indirect, incidental or consequential damages, including lost profits or deals.

9. Changes and governing law

We may update these Terms; material changes are announced by email or in the app at least 15 days before taking effect. These Terms are governed by the laws applicable where LotDesk is established, without regard to conflict-of-law rules.

10. Contact

Questions about these Terms: support@lotdesk.app.